All products inside Beauty E-Consulting are instantly delivered digital content: complete courses, treatment menus, pricing calculators, client script libraries, retail playbooks, team handbooks, templates, and private community access. The moment you complete payment, everything appears in your personal account and stays there for life. For this reason, digital purchases are generally non-refundable and non-exchangeable.

That said, we stand 100 % behind every single resource we release and we never want you to feel stuck with something that isn’t perfect for your spa.

We will happily issue a full or partial refund (or provide an alternative solution) in these situations:

• A technical error on our side prevents you from accessing or downloading the material (broken link, corrupted file, platform glitch, etc.)
• A promised file, live session, bonus, or resource is missing or materially not as described
• The content is substantially different from what was advertised on the sales page
• Any other rare case where the product genuinely did not deliver the value promised

How it works: Within 14 days of purchase Email us with your order number and a short note explaining the issue. We personally review every request (usually the same day, almost always within a few hours) and will instantly:

• re-deliver the files or fix access
• send an alternative format
• replace the item with something of equal or greater value
• or issue a complete refund — whichever makes you feel 100 % taken care of.

Our only goal is that you walk away delighted and trusting us completely. We handle every single case with generosity and speed because your success (and your good word) matter far more to us than keeping a sale that didn’t feel right.

Thank you for letting us support your beautiful business. We’re here for you, always.